The Central Board of Secondary Education (CBSE) is set to offer psychological counselling services to students and parents. The examination schedule for both practical and theory papers has been released, spanning from 1st January to 15th February 2024, and the psychological counselling sessions have been strategically aligned to support students during this period.
Counselling Facilities in 2024 such as IVRS (Interactive Voice Response System) a 24×7 toll-free IVRS facility will be provided on the Board’s toll-free number 1800-11-8004. Students and parents can access information and suggestions regarding stress-free exam preparation, time and stress management, Frequently Asked Questions (FAQs), and important contact details of CBSE offices in Hindi and English.
Podcasts: Bilingual podcasts covering various subjects can be accessed on the CBSE official website www.cbse.gov.in.
Tele-counselling: A voluntary and free-of-cost tele-counselling service will be available from 9:30 am to 5:30 pm, Monday to Saturday. This year, a total of 65 Principals, trained counsellors, special educators from CBSE-affiliated government and private schools, along with psychologists, will be providing this service. Among them, 52 counsellors are based in India, while 13 are located in Kuwait, Nepal, Japan, Doha-Qatar, Oman (Muscat), and the United Arab Emirates (Dubai, Sharjah, Ras-al-Khaimah).
Since 1998, the Board has consistently offered psychological counselling in two phases – before the examination and after the result – aiming to keep Class X and XII students of CBSE-affiliated schools stress-free during the examinations.
CBSE stands out as the only Board in the country providing extensive psychological counselling to students and parents for 26 continuous years, employing innovative methods such as toll-free tele-counselling, IVRS for information dissemination, and active engagement on social media platforms like YouTube, Facebook, and Instagram. The Board has also created audio-visual content covering various topics such as Youth Experiences, Aggression, Depression, Internet Addiction Disorder, Examination Stress, Specific Learning Disabilities, Substance Use Disorders, and Life Skills to address them.