Cancellation & Refund Policy
Email Address for subscription-related queries
You may cancel your subscription via e-mail. ScooNews will promptly stop your service and issue a refund for any unmailed copies.
If you cancel your subscription but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please ignore them. If you ordered through an agent (e.g., Publishers Clearing House or New Sub Services), you should also check with that agent to ensure that your cancellation request was received and processed.
If you require further assistance, please contact us via e-mail.
Damaged Print Issues
If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition. If it does not, then please contact us via e-mail.
If this is an isolated event, you can report a damaged issue via e-mail. Your subscription will be extended to make up for the damaged issue. If you would prefer to receive a replacement issue, please contact via e-mail.
Late or Missed Print Issues
ScooNews’s delivery window is seven to three days before the date printed on the cover, known as the cover date. Your magazine should arrive between Tuesday and Friday prior to the cover date. Your magazine should not be considered late or missed unless it arrives on the cover date (Friday) or later.
If you have missed an issue, ScooNews may have an incorrect address on file. Please click here to verify your address. Your magazines may also have stopped being delivered due to nonpayment. Contact us to check the payment status on your account. Any outstanding balance on your account will be listed in the emailed statement of account. If you would like to pay in full for your subscription, please go to ScooNews’ secure payment page.
If none of these explanations apply, please feel free to write to us @ [email protected] to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact me via e-mail.
Refund-related guidelines for event tickets and award nominations
You can claim a refund for the ticket purchased by you up to 30 days prior to the event start date. After this period, we can’t offer you a refund. However one-time transfer of tickets can be requested by emailing us at [email protected] at least 15 days prior to the event start date. Once the refund and transfer windows are closed, we shall be unable to refund or transfer the tickets.
When we issue a refund to you, we will refund the price that you paid for your ticket. Government taxes, service fees, processing fees, and any other fees, such as payment gateway fees, are not refundable.
In case of circumstances beyond the control of the organisers, you will be informed of the possible cancellation of the Event, its postponement, or substantial modification by Email. In such an eventuality, you are not entitled to a refund. We will provide you with a credit note for the purchase value which may be used to avail ScooNews services or products.
However, the organisers are not responsible for any additional costs, charges, or expenses incurred in case of cancellation, postponement, or modifications to the event.
The Rules and Regulations of the venue, event organiser, or promoter for which the ticket was purchased must be adhered to.
Ticket holders consent to filming, sound recording, and photography as members of the audience.
The customer accepts full responsibility for all contact information on their customer account and must ensure it is updated when necessary.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Transfer of Tickets
Please contact us at [email protected] with the complete details of the transferor and transferee at least 15 days prior to the event for us to help you with this.
Contact us at [email protected] for questions related to refunds and returns.