Cancellation & Refund Policy
Email Address for subscription related queries
You may cancel your subscription via e-mail. ScooNews will promptly stop your service and issue a refund for any unmailed copies.
If you canceled your subscription, but are still receiving bills, please note that it takes a few days for a cancellation to become effective. Therefore, if you receive any invoices after you have canceled, please ignore them. If you ordered through an agent (e.g., Publishers Clearing House or New Sub Services), you should also check with that agent to ensure that your cancellation request was received and processed.
If you require further assistance, please contact via e-mail.
Damaged Print Issues
If your issue frequently arrives damaged and your mailbox is sufficiently sized, then check with the post office to see if the magazine arrives in good condition. If it does not, then please contact via e-mail.
If this is an isolated event, you can report a damaged issue via e-mail. Your subscription will be extended to make up for the damaged issue. If you would prefer to receive a replacement issue, please contact via e-mail.
Late or Missed Print Issues
ScooNews’s delivery window is seven to three days before the date printed on the cover, known as the cover date. Your magazine should arrive between the Tuesday and Friday prior to the cover date. Your magazine should not be considered late or missed unless it arrives on the cover date (Friday) or later.
If you have missed an issue, ScooNews may have an incorrect address on file. Please click here to verify your address. Your magazines may also have stopped being delivered due to nonpayment. Contact us to check the payment status on your account. Any outstanding balance on your account will be listed in the emailed statement of account. If you would like to pay in full for your subscription, please go to ScooNews’ secure payment page.
If none of these explanations apply, please feel free to write to us @ [email protected] to report the missed issue. Your subscription will be extended to make up for the missed issue. If you would prefer to receive a replacement issue, please contact via e-mail.